Page values for "Operations and Support"
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Credits and Acknowledgements
Copyright Information
Background
Contributors
Framework Document Reviewers
Board of Governors' Approval
Getting Started with the EITBOK
What is the Enterprise IT BOK?
What is Enterprise IT?
Part 1: The Enterprise Perspective
What is the Enterprise Perspective?
1. Enterprise Architecture
2. Strategy and Governance
3. Change Initiatives
4. Interoperability
5. Security
6. Quality
7. Disaster Preparedness
8. Operations and Support
9. Ethics
Part 2. The Life Cycle Perspective
What Makes Up a Life Cycle?
10. Requirements
11. Acquisition
12. Construction
13. Transition into Operation
14. Maintenance and Control
Appendices
A. Glossary
B. Structuring the Enterprise IT Organization
C. Enterprise IT Skill Frameworks
D. Key Standards
E. Common EIT Roles
F. Enterprise IT Maturity Assessments
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