Difference between revisions of "Maintenance and Control"
From EITBOK
| Line 1: | Line 1: | ||
<h2>Key Roles</h2> | <h2>Key Roles</h2> | ||
| − | <p>These roles are | + | <p>These roles are common to ITSM.</p> |
<ul> | <ul> | ||
<li>1st, 2nd, 3rd Level Support</li> | <li>1st, 2nd, 3rd Level Support</li> | ||
Revision as of 00:15, 17 June 2016
Key Roles
These roles are common to ITSM.
- 1st, 2nd, 3rd Level Support
- Access Manager
- Facilities Manager
- Incident Manager
- IT Operations Manager
- IT Operator
- Major Incident Team
- Problem Manager
- Service Request Fulfillment
