Difference between revisions of "Common EIT Roles"
From EITBOK
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| − | <td valign="top">Business Unit</td> | + | <td valign="top">Business Unit<br />Business Unit Lead</td> |
<td>A logical element or segment of a company (such as accounting, production, marketing) representing a specific business function, and a definite place on the organizational chart, under the domain of a manager. Also called department, division, or a functional area. | <td>A logical element or segment of a company (such as accounting, production, marketing) representing a specific business function, and a definite place on the organizational chart, under the domain of a manager. Also called department, division, or a functional area. | ||
www.businessdictionary.com/definition/business-unit.html</td> | www.businessdictionary.com/definition/business-unit.html</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td valign="top">Capacity Manager</td> | ||
| + | <td>The Capacity Manager is responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner, considers all resources required to deliver the service, and plans for short, medium and long term business requirements.</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td valign="top">CFO </td> | ||
| + | <td>Chief Financial Officer</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td valign="top">Change Advisory Board (CAB), <br />AKA Change Control Board (CCB), <br />AKA Change Board</td> | ||
| + | <td>A group of people that advises the Change Manager in the assessment, prioritization and scheduling of Changes. This board is usually made up of representatives from all areas within the IT organization, the business, and third parties such as suppliers. | ||
| + | NOTE 1: Strictly speaking, the Change Control Board (CCB) is responsible for managing the change control process. The CCB is aided by the Change Advisory Board (CAB), consisting of subject matter experts (SMEs) who can advise on the risk of making (or even not making) a change. Some organizations also have a change configuration board which focuses on specific configuration changes such as firewall and port configurations. The CCB is aided by the release coordination function which is responsible for managing the change calendar. | ||
| + | NOTE 2: A sub-set of the Change Advisory Board (an Emergency Change Advisory Board) is sometimes used to make decisions about clear-cut high impact Emergency Changes. Membership of the ECAB may be decided at the time a meeting is called, and depends on the nature of the Emergency Change.</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td valign="top">Change Board Member</td> | ||
| + | <td>See Change Advisory Board</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td valign="top">Change Manager (Process)</td> | ||
| + | <td>The Change Manager controls the lifecycle of all changes, and receives guidance on potential impacts from the Change Advisory Board.</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td valign="top">Chief Compliance Officer</td> | ||
| + | <td>A Chief Compliance Officer (CCO) is a corporate official in charge of overseeing and managing compliance issues within an organization, ensuring, for example, that a company is complying with regulatory requirements and that the company and its employees are complying with internal policies and procedures.</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td valign="top">Chief Data Officer (CDO) </td> | ||
| + | <td>A chief data officer (CDO) is a corporate officer responsible for enterprise wide governance and utilization of information as an asset, via data processing, analysis, data mining, information trading and other means. CDOs report mainly to the Chief Executive Officer (CEO).</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td valign="top">Chief Risk Officer (CRO) </td> | ||
| + | <td>The chief risk officer (CRO) is the corporate executive tasked with assessing and mitigating significant competitive, regulatory and technological threats to an enterprise's capital and earnings. The position is sometimes called chief risk management officer or simply risk management officer.</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td valign="top">CIO</td> | ||
| + | <td>Chief information officer (CIO) is an executive job title commonly given to the person at an enterprise in charge of information technology (IT) strategy and the computer systems required to support an enterprise's objectives and goals.</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td valign="top">C-Level Officers</td> | ||
| + | <td>The highest-level executives in senior management usually have titles beginning with "chief" forming what is often called the C-suite. Such officers are chief executive officer (CEO), chief operations officer (COO), chief financial officer (CFO), etc. </td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td valign="top">Communications Manager</td> | ||
| + | <td>Communications managers are responsible for conveying an organization's internal and external messages. Communications management is the systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization, and between organizations; it also includes the organization and dissemination of new communication directives. May include Marketing communications managers.</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td valign="top">Compliance Manager (also Agent /Auditor (external) )</td> | ||
| + | <td>The Compliance Manager's responsibility is to ensure that appropriate standards and guidelines are used, that proper, consistent accounting or other practices are being employed, and that external legal requirements are met.</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td valign="top">Configuration Manager</td> | ||
| + | <td>The Configuration Manager is responsible for maintaining current information about all Configuration Items required to deliver IT services, including maintaining a logical model of the components of the IT infrastructure (CIs) and their associations. | ||
| + | NOTE: Not to be confused with the Software Configuration Manager, who controls changes to software under development until it is released to Operations.</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td valign="top">Consumer</td> | ||
| + | <td>End user of the service</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td valign="top">Continual Service Improvement Manager</td> | ||
| + | <td>The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service Management processes and IT services by continually measuring the performance of services and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and customer satisfaction. Continual Service Improvement follows the tenets of Total Quality Management.</td> | ||
</tr> | </tr> | ||
<tr> | <tr> | ||
Revision as of 07:59, 12 November 2016
| Role Name | Role Description |
|---|---|
| Architecture Team | See Architect. |
| Access Manager | The Applications manages applications throughout their lifecycle. This role plays an important part in the application-related aspects of designing, testing, operating and improving IT services. It is also responsible for developing the skills required to operate the applications required to deliver IT services. |
| Application Developer(s) | The Application Developer is responsible for making available applications and systems which provide the required functionality for IT services. This includes the development and maintenance of custom applications as well as the customization of products from software vendors. |
| Application Owner | An application owner is the individual or group with the responsibility to ensure that the program or programs, which make up the application, accomplish the specified objective or set of user requirements established for that application, including appropriate security safeguards. itlaw.wikia.com/wiki/Application_owner |
| Architect | An EIT Architect is responsible for design of a computing system and the logical and physical interrelationships between its components. The architecture specifies the hardware, software, access methods and protocols used throughout the system. Bigger organizations may opt to introduce specialist architect roles like Business Architect, Application Architect, Information Architect, or Infrastructure Architect. |
| Availability Manager | The Availability Manager is responsible for defining, analyzing, planning, measuring and improving all aspects of the availability of IT services and for ensuring that all IT infrastructure, processes, tools, roles etc. are appropriate for the agreed service level targets for availability. |
| Backup Process Manager | The Backup Process Manager is responsible for defining and assuring the viability of the Backup Process. Backup and recovery are essential to assuring service continuity. The recovery procedures are defined first, and then backup procedures and their frequency are based on the needs of the recovery procedures. |
| Business Analyst/SME | Business Analysts work as liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals |
| Business Architect | A business architect is concerned with developing and maintaining business capabilities of the enterprise in line with the corporate strategy as well as contributing to the business strategy and plans. |
| Business Architecture Team | See Business Architect |
| Business Continuity Manager | Person who identifies potential threats to an organization and the impacts to business operations those threats, if realized, might cause, and which provides a framework for building organizational resilience. |
| Business Executive | A Business Executive is a person appointed and given the responsibility to manage the affairs of an organization and the authority to make decisions within specified boundaries. http://www.businessdictionary.com/definition/executive.html |
| Business Management Team | See Business Manager |
| Business Manager | 1. Person authorized to grant access to service/application 2. A user representative authorized to negotiate with EIT on behalf of the business area. |
| Business Owner | See Business Product Owner |
| Business Partner | A business partner is a commercial entity with which another commercial entity has some form of alliance. Businesses that cooperate, to any degree, such as a computer manufacturer who works exclusively with another company who supplies them with parts.
Read more: http://www.businessdictionary.com/definition/business-partner.html |
| Business Product Owner | This role is not clearly differentiated from that of the Product Owner (in agile terms) or the Product Manager (in commercial software companies). “The Product Owner (PO) is the member of the team responsible for defining Stories and prioritizing the Team Backlog so as to streamline the execution of program priorities, while maintaining conceptual and technical integrity of the Features or components the team is responsible for.” scaledagileframework.com/product-owner/ |
| Business Relationship Mgr/ Mgt Team |
The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the service provider is able to meet these needs with an appropriate catalogue of services. |
| Business Subject Matter Expert | See Subject Matter Expert |
| Business Unit Business Unit Lead |
A logical element or segment of a company (such as accounting, production, marketing) representing a specific business function, and a definite place on the organizational chart, under the domain of a manager. Also called department, division, or a functional area. www.businessdictionary.com/definition/business-unit.html |
| Capacity Manager | The Capacity Manager is responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner, considers all resources required to deliver the service, and plans for short, medium and long term business requirements. |
| CFO | Chief Financial Officer |
| Change Advisory Board (CAB), AKA Change Control Board (CCB), AKA Change Board |
A group of people that advises the Change Manager in the assessment, prioritization and scheduling of Changes. This board is usually made up of representatives from all areas within the IT organization, the business, and third parties such as suppliers.
NOTE 1: Strictly speaking, the Change Control Board (CCB) is responsible for managing the change control process. The CCB is aided by the Change Advisory Board (CAB), consisting of subject matter experts (SMEs) who can advise on the risk of making (or even not making) a change. Some organizations also have a change configuration board which focuses on specific configuration changes such as firewall and port configurations. The CCB is aided by the release coordination function which is responsible for managing the change calendar. NOTE 2: A sub-set of the Change Advisory Board (an Emergency Change Advisory Board) is sometimes used to make decisions about clear-cut high impact Emergency Changes. Membership of the ECAB may be decided at the time a meeting is called, and depends on the nature of the Emergency Change. |
| Change Board Member | See Change Advisory Board |
| Change Manager (Process) | The Change Manager controls the lifecycle of all changes, and receives guidance on potential impacts from the Change Advisory Board. |
| Chief Compliance Officer | A Chief Compliance Officer (CCO) is a corporate official in charge of overseeing and managing compliance issues within an organization, ensuring, for example, that a company is complying with regulatory requirements and that the company and its employees are complying with internal policies and procedures. |
| Chief Data Officer (CDO) | A chief data officer (CDO) is a corporate officer responsible for enterprise wide governance and utilization of information as an asset, via data processing, analysis, data mining, information trading and other means. CDOs report mainly to the Chief Executive Officer (CEO). |
| Chief Risk Officer (CRO) | The chief risk officer (CRO) is the corporate executive tasked with assessing and mitigating significant competitive, regulatory and technological threats to an enterprise's capital and earnings. The position is sometimes called chief risk management officer or simply risk management officer. |
| CIO | Chief information officer (CIO) is an executive job title commonly given to the person at an enterprise in charge of information technology (IT) strategy and the computer systems required to support an enterprise's objectives and goals. |
| C-Level Officers | The highest-level executives in senior management usually have titles beginning with "chief" forming what is often called the C-suite. Such officers are chief executive officer (CEO), chief operations officer (COO), chief financial officer (CFO), etc. |
| Communications Manager | Communications managers are responsible for conveying an organization's internal and external messages. Communications management is the systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization, and between organizations; it also includes the organization and dissemination of new communication directives. May include Marketing communications managers. |
| Compliance Manager (also Agent /Auditor (external) ) | The Compliance Manager's responsibility is to ensure that appropriate standards and guidelines are used, that proper, consistent accounting or other practices are being employed, and that external legal requirements are met. |
| Configuration Manager | The Configuration Manager is responsible for maintaining current information about all Configuration Items required to deliver IT services, including maintaining a logical model of the components of the IT infrastructure (CIs) and their associations. NOTE: Not to be confused with the Software Configuration Manager, who controls changes to software under development until it is released to Operations. |
| Consumer | End user of the service |
| Continual Service Improvement Manager | The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service Management processes and IT services by continually measuring the performance of services and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and customer satisfaction. Continual Service Improvement follows the tenets of Total Quality Management. |
