Revision as of 01:58, 7 March 2017

Welcome to the initial version of the EITBOK wiki. Like all wikis, it is a work in progress and may contain errors. We welcome feedback, edits, and real-world examples. Click here for instructions about how to send us feedback.

This guide attempts to help the practitioner and aspiring practitioner see themselves as part of a community of those who work together within enterprises across the globe to facilitate the successful execution of the enterprise's activities. Enterprise IT (EIT), at its heart, provides the circulatory system for the information that drives the enterprise’s decision-making and thus its ability to survive and thrive.

By depicting the activities that an Enterprise IT professional engages in, we are able to see the skills needed to perform the various roles within an EIT organization. Although there are very many nation-specific and region-specific job classification schemes and skill certifications, this guide recognizes that EIT is global, and that its skills are international. The development of this book has engaged the participation of individuals from several countries.

Consequently, in this guide, we refer to skills described in several EIT skills frameworks, including the Skills Framework for the Information Age (SFIA) used in many contries, the i Competency Dictionary (iCD) in Asia, and the European e-Competence Framework (eCF). We've selected role names reflecting names common to the ISO/IEC 20000 standard, ITIL V.3 (which now aligns with ISO/IEC 20000), and other commonly used IT Service Management (ITSM) frameworks. In addition, we present frameworks for assessing the maturity of EIT organizations.

There are several hallmarks for the maturing of a profession. One of the most important is an agreement by the professional community on what knowledge is included in the profession, including how that knowledge should be captured and organized to facilitate use by practitioners, researchers, and educators; i.e., a guide to its body of knowledge. Without a recognized body of knowledge for practitioners, each practitioner has no community-accepted framework to structure his understanding of the field, and any organization that certifies practicing Enterprise IT professionals and guides career development does so without the benefit of community-accepted standards. And in everyday work, the lack of a standard, commonly-accepted vocabulary to facilitate communication among its practitioners and with the larger enterprise they operate within impedes effectiveness and advancement.

1 Motivation for the Guide

The EITBOK Guide project was undertaken because:

• There is no authoritative source that defines and organizes the knowledge across the whole of Enterprise IT, including its methods, processes, practices, and tools. The resulting knowledge gap creates unnecessary inconsistency and confusion in understanding roles in enterprise IT projects and programs; and in defining common products and processes.  This EITBOK will fill that gap, becoming the “go to” reference for IT practitioners and practitioners to be.
• The process of creating the Enterprise ITBOK Guide will help to build community consensus on the boundaries and context of Enterprise IT thinking, and use this to help understand and improve the ability of business management science and engineering disciplines to work together.
• Having a common way to refer to Enterprise IT knowledge will facilitate communication among IT professionals and their business partners. It will also provide a shared baseline for consistent competency models, certification programs, educational programs, and other workforce development initiatives around the world.

The Enterprise ITBOK Guide leverages respected existing guides to bodies of knowledge in specific areas of IT practice, such as Business Analysis and Data Management. As well, these include guides to the related disciplines of software engineering (SwE) and project management (PM), and three of the five ACM/IEEE Computing Curricula: those for Software Engineering, Information Systems, and, of course, Information Technology.

It is important to point out that the EITBOK Guide is not in itself an inclusive compendium of all Enterprise IT knowledge. Rather, this Guide to the Enterprise ITBOK is a portal that guides the user in finding and understanding where to seek information in the vast amount of material that has been separately published in books, articles, websites, and other generally accessible resources. All references included in the Enterprise ITBOK Guide are generally available to any interested reader; i.e., no proprietary information is referenced. However, references that are available to any interested reader are not necessarily free; some references are to books or standards that must be purchased. The criterion for inclusion is simply that the authors believed them to be among the best generally available sources of information on the topic.

1.1 Objectives of the Guide

The Guide to the Enterprise IT Body of Knowledge (ITBOK) was established with the following objectives:

• To promote a consistent view of enterprise IT work and its importance, worldwide, across national boundaries
• To provide consistency with an internationally accepted skills framework (SFIA), as well as regional frameworks (from Japan and the European Union) as the basis for role definitions within enterprise IT and therefore as a basis for competency evaluations
• To provide a single, readily accessible portal to the widely scattered parts of the Body of Knowledge stretched across the globe.
• To provide information about existing international standards that can be useful for IT practitioners and organizations.
• To provide a common, unified foundation for discussing, analyzing and maturing the EIT profession.

2 Audience

Potential audiences for the Enterprise ITBOK will include

• Experienced and aspiring IT professionals
• Executives with an interest in managing enterprise IT assets to provide maximum value to the enterprise
• Business managers and information workers who rely on enterprise IT services
• Consultants conducting assessments of client IT areas and helping to implement and improve IT solutions at these clients
• Educators responsible for developing and delivering an IT curriculum
• Researchers in the field of information technology
• Acquirers and suppliers of enterprise IT services
• Policy makers charged with creating regulations, legislations, and operating environment for the practice of IT professions
• Other stakeholders and owners of some or all aspects of IT

3 Potential Uses of the Enterprise ITBOK Guide

IEEE-CS foresees several potential uses of the Enterprise ITBOK, including:

• Informing a diverse audience about the nature and importance of IT
• Helping build consensus within the IT community
• Providing common ground for assessments of IT effectiveness, maturity, and capability
• Guiding efforts to implement and improve IT Knowledge Areas (KAs)
• Educating students, new hires, practitioners, and executives on IT KAs
• Informing the development and delivery of IT curriculum content for higher education
• Suggesting areas of further research in the field of IT
• Help organizations understand and define their enterprise IT strategies, tactics, and operations

Like other Guides to professional bodies of knowledge, such as the SWEBOK, DAMA DMBOK, BABOK , and the SEBOK, this Guide can serve a variety of useful purposes.

As a guide to the body of knowledge, the Enterprise ITBOK Guide most directly enables Inform Practice and Inform Research. These are the heart of what the Enterprise is about. The Enterprise ITBOK Guide supports the remaining three uses, but less directly. For example, the task Certify Professionals is supported by the sections in each chapter that describe the skills needed to perform in that area. The Guide to the Enterprise ITBOK can play an important role in this area. As it stands today, there are thousands of different certifications offered by various vendors and various professional education companies. By working with the European Union, and several European ICT organizations, such as the Council of European Professional Informatics Societies (CEPIS), as well as the Information Technology Promotion Agency in Japan, we are encouraging the emergence of common names for skills and roles.

4 Scope of the Guide

The EITBOK addresses Enterprise IT functions, activities and roles in medium to large EIT organizations. Although small EIT organizations may not define jobs (positions) in the same way as larger organizations, the functions performed by various roles are still usually necessary. In the smaller organization, many roles may be carried out by a single person. Thus, the activities described here can apply to any size organization. However, we recognize that not all EIT organizations have the same breadth of responsibilities, so some of the activities described here may not be carried out by all organizations.

5 Organization of the Guide

The EITBOK presupposes a flow of information and decision making from enterprise strategy formulation through various activities that cascade that strategy through the organization, via defined projects and translation of project results into operations.

We have divided the EITBOK into two main parts: the Enterprise Perspective and the Life Cycle Perspective.

The Enterprise Perspective presents subjects that define the enterprise's IT needs from the EIT organization (Enterprise Architecture, Strategy and Governance, Change Initiatives) and that form the backdrop for all EIT projects (Interoperability, Security, Quality, Disaster Preparedness, and Operations and Support). The Life Cycle Perspective represents the life cycle of a system, from the development of its requirements, through construction and into operation, and then its retirement.

6 Common Structure of the Knowledge Areas

The KAs in the EITBOK represent areas of practice rather than areas of learning. That is, in an EIT organization, we may find specialists in Security practices, in Disaster Recovery planning, in developing requirements for EIT services, or in Construction of those services.

Each KA description follows the same structure:

• Acronyms and Abbreviations
• Introduction: Overview of the KA and its boundaries
• Goals and Guiding Principles
• Context Diagram
• Description of activities in the KA
• Skills
• Roles
• Standards

Each KA contains a diagram that provides a quick overview of the KA. It shows activities requiring knowledge in the KA, information inputs to and outputs from the activities, and the roles involved in the activities.

Each diagram includes:

• Definition of the KA
• Goals of successfully performing the KA
• Activities: The list of high-level activities performed in the KA
• Information Inputs: Information that is directly necessary for the KA activities to be carried out
• Information Outputs: Information directly produced by the activities for the benefit of other activities
• Information Supplier Roles: Roles and/or teams that supply the inputs to the activity.
• Information User Roles: Roles and/or teams that perform the activity.
• KA Key roles: The most important roles acting within the KA.
• KA Metrics: Important metrics for measuring success of the KA.

Figure 3 is an example of a context diagram for a KA.