Glossary

Term	Meaning
acceptable	meeting stakeholder expectations that can be shown to be reasonable or merited (Source: ISO/IEC Std. 38500:2008, Corporate governance of information technology, ISO/IEC, 2008)
acceptance criteria	(1) the criteria that a system or component must satisfy in order to be accepted by a user, customer, or other authorized entity (Source: ISO/IEC/IEEE Std. 24765:2010, Systems and software engineering — Vocabulary, ISO/IEC/IEEE, 2010) (2) those criteria, including performance requirements and essential conditions, which must be met before project deliverables are accepted (Source: A Guide to the Project Management Body of Knowledge [PMBOK[R] Guide] — Fourth Edition)
acquisition	(1) The process of obtaining a system, product, or service and ensuring its successful implementation. Acquisition also includes ensuring that proper mechanisms are in place to monitor the supplier’s/vendors’ performance in providing support and fulfilling other contractual obligations. Original to ITBOK. (2) The process of obtaining a system or software product (Source: IEEE Std. 1062-1998, IEEE Recommended Practice for Software Acquisition, IEEE, 1998) (3) the process of obtaining a system, software product or software service (Source: ISO/IEC 12207:2008, Systems and software engineering — Software life cycle processes, 4.2) (4) the process of obtaining a system product or service (Source: ISO/IEC 15288:2008, Systems and software engineering — System life cycle processes, 4.2)
acquisition strategy	specific approach to acquiring products and services that is based on considerations of supply sources, acquisition methods, requirements specification types, contract or agreement types, and related acquisition risks (Source: ISO/IEC 24765:2009, Systems and software engineering vocabulary)
ADKAR model	A goal-oriented change management model that allows change management teams to focus their activities on specific business results. The model has its origins in aligning traditional change management activities to a given result or goal. (Source: http://www.change-management.com/tutorial-adkar-overview-mod1.htm)
AOA	analysis of alternatives
BCA	business case analysis
BCP	business continuity plan
BMM	business (enterprise) motivation model
BU	business unit
CBA	cost benefit analysis
change agent	A person from inside or outside an organization who helps the organization transform itself by focusing on such matters as organizational effectiveness, improvement, and development. (Source: study.com/academy/lesson/change-agent-definition-role-quiz.html)
CMDB	configuration management database
CMMI	capability maturity model integration
CMMI for Acquisition (CMMI-ACQ)	product and service acquisition
CMMI for Data (CMMI-DMM)	data management
CMMI for Development (CMMI-DEV)	product and service development
CMMI for Services (CMMI-SVC)	service establishment and management
COBIT	Control Objectives for Information and Related Technology
conceptual design	describes the proposed solution in a functional manner that could be easily understood by a future user, including what the solution will look like and how it will behave
constraint	(1) an externally imposed limitation on system requirements, design, or implementation or on the process used to develop or modify a system (IEEE Std. 29148-2011, Systems and software engineering — Life cycle processes — Requirements engineering, IEEE, 2011) (2) a statement that expresses measurable bounds for an element or function of the system (IEEE Std. 29148-2011, Systems and software engineering — Life cycle processes — Requirements engineering, IEEE, 2011)
contract	binding agreement between two parties, especially enforceable by law, or a similar internal agreement wholly within an organization (Source: ISO/IEC 12207:2008, Systems and software engineering — Software life cycle processes, ISO/IEC, 2008)
CP	consolidated platform
CSP	cost schedule performance
DoDAF	Department of Defense Architecture Framework, an architecture framework for the United States Department of Defense (DoD) that provides visualization infrastructure for specific stakeholders concerns through viewpoints organized by various views
domain	A specific sphere of activity or knowledge. A domain can correspond to the boundaries of an organization, a job function, or even a particular task.
domain elicitation	collecting the right information from SMEs, stakeholders, or consumers about how the solution should function
DR	disaster recovery: 1) In computer system operations, the return to normal operation after a hardware or software failure. 2) Activities and programs designed to return the organization to an acceptable condition. The ability to respond to an interruption in services by implementing a disaster recovery plan to restore an organization's critical business functions. td>
DRP	disaster recovery plan, a set of human, physical, technical, and procedural resources to recover, within a defined time and cost, an activity interrupted by an emergency or disaster
DT	disaster tolerance, the time gap a business can accept the non-availability of EIT facilities
EA	enterprise architecture
EIT	enterprise information technology
FLURPS	functionality, localizability, usability, reliability, performance, supportability
GSC	global standards collaboration
HITSR	Healthcare Information Technology Standards Panel
ICT	information and communications technology
IEEE	Institute of Electrical and Electronics Engineers
INCITS	International Committee for Information Technology Standards
ISACA	Information Systems Audit and Control Association
ISO	International Organization for Standardization
IT	information technology
ITIL	information technology infrastructure library
ITSC	information technology support center
IVR	interactive voice response
KPI	key performance indicator
KTBR	keep the business running
KTLO	keep the lights on
LCCE	life cycle cost estimate
logical design	defines objects, entities, their attributes, and their relationships. It also describes the business rules associated with these entities
MOE	measures of effectiveness
NIST	National Institute of Standards and Technology
OCM	organizational change management
OLA	operational level agreement
physical design	Also called the technical design. Where the conceptual and logic designs are converted to a definition of how the solution will be implemented in hardware, software, and potentially other media. The physical design is developed by the construction team not by the requirements team.
PMO
QA	quality assurance
QC	quality control
QMS	quality management system
resource management	identification, estimation, allocation, and monitoring of the means used to develop a product or perform a service (Source: ISO/IEC/IEEE Std. 24765:2010, Systems and software engineering — Vocabulary, ISO/IEC/IEEE, 2010)
RFI	request for information
RFP	request for proposal
RFQ	request for quotation
RFT	request for tender
risk	a function of the probability of occurrence of a given threat and the potential adverse consequences of that threat’s occurrence (Source: ISO/IEC Std. 15026-3:2011, Systems and software engineering — Systems and software assurance — Part 3: System integrity levels, ISO/IEC, 2011)
ROI	return on investment
RPO	recovery point objective, the point in time all integrated systems are to be recovered to, taking into account sync points and data transfer points to ensure data quality and integrity
RTO	recovery time objective, long it will take to return an EIT service to active duty
SaaS	software as a service
SAT
service catalogue	(ITIL service design) A database or structured document with information about all live EIT services, including those available for deployment. The service catalogue is the only part of the ITIL service portfolio published to customers, and is used to support the sale and delivery of IT services. the service catalogue includes information about deliverables, prices, contact points, ordering, and request processes.
SFIA	Skills Framework for the Information Age
shadow EIT	shadow enterprise information technology
SLA	service level agreement
SME	subject matter expert
SO	service operations
solution	a set of changes to the current state of an enterprise that will enable the enterprise to meet a need, solve a problem, or take advantage of an opportunity
SOX	Sarbanes Oxley
SPOC	single point of contact
stakeholder	a person or group that has an investment, share, or interest in something, as a business or industry. (Source: http://dictionary.reference.com/browse/stakeholder)
SWECOM	software engineering competency model, formerly known as SECOM
SWOT	strengths, weaknesses, opportunities. and threats involved in a project or in a business venture (Source: A Guide to the Project Management Body of Knowledge [PMBOK[R] Guide], Fourth Edition)
TCO	total cost of ownership
TOGAF	The Open Group Architecture Framework
UAT