Common EIT Roles

Role Name	Role Description
Architecture Team	See Architect.
Access Manager	The Applications manages applications throughout their lifecycle. This role plays an important part in the application-related aspects of designing, testing, operating and improving IT services. It is also responsible for developing the skills required to operate the applications required to deliver IT services.
Application Developer(s)	The Application Developer is responsible for making available applications and systems which provide the required functionality for IT services. This includes the development and maintenance of custom applications as well as the customization of products from software vendors.
Application Owner	An application owner is the individual or group with the responsibility to ensure that the program or programs, which make up the application, accomplish the specified objective or set of user requirements established for that application, including appropriate security safeguards. itlaw.wikia.com/wiki/Application_owner
Architect	An EIT Architect is responsible for design of a computing system and the logical and physical interrelationships between its components. The architecture specifies the hardware, software, access methods and protocols used throughout the system. Bigger organizations may opt to introduce specialist architect roles like Business Architect, Application Architect, Information Architect, or Infrastructure Architect.
Availability Manager	The Availability Manager is responsible for defining, analyzing, planning, measuring and improving all aspects of the availability of IT services and for ensuring that all IT infrastructure, processes, tools, roles etc. are appropriate for the agreed service level targets for availability.
Backup Process Manager	The Backup Process Manager is responsible for defining and assuring the viability of the Backup Process. Backup and recovery are essential to assuring service continuity. The recovery procedures are defined first, and then backup procedures and their frequency are based on the needs of the recovery procedures.
Business Analyst/SME	Business Analysts work as liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals
Business Architect	A business architect is concerned with developing and maintaining business capabilities of the enterprise in line with the corporate strategy as well as contributing to the business strategy and plans.
Business Architecture Team	See Business Architect
Business Continuity Manager	Person who identifies potential threats to an organization and the impacts to business operations those threats, if realized, might cause, and which provides a framework for building organizational resilience.
Business Executive	A Business Executive is a person appointed and given the responsibility to manage the affairs of an organization and the authority to make decisions within specified boundaries. http://www.businessdictionary.com/definition/executive.html
Business Management Team	See Business Manager
Business Manager	1. Person authorized to grant access to service/application 2. A user representative authorized to negotiate with EIT on behalf of the business area.
Business Owner	See Business Product Owner
Business Partner	A business partner is a commercial entity with which another commercial entity has some form of alliance. Businesses that cooperate, to any degree, such as a computer manufacturer who works exclusively with another company who supplies them with parts. Read more: http://www.businessdictionary.com/definition/business-partner.html
Business Product Owner	This role is not clearly differentiated from that of the Product Owner (in agile terms) or the Product Manager (in commercial software companies). “The Product Owner (PO) is the member of the team responsible for defining Stories and prioritizing the Team Backlog so as to streamline the execution of program priorities, while maintaining conceptual and technical integrity of the Features or components the team is responsible for.” scaledagileframework.com/product-owner/
Business Relationship Mgr/ Mgt Team	The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the service provider is able to meet these needs with an appropriate catalogue of services.
Business Subject Matter Expert	See Subject Matter Expert
Business Unit Business Unit Lead	A logical element or segment of a company (such as accounting, production, marketing) representing a specific business function, and a definite place on the organizational chart, under the domain of a manager. Also called department, division, or a functional area. www.businessdictionary.com/definition/business-unit.html
Capacity Manager	The Capacity Manager is responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner, considers all resources required to deliver the service, and plans for short, medium and long term business requirements.
CFO	Chief Financial Officer
Change Advisory Board (CAB), AKA Change Control Board (CCB), AKA Change Board	A group of people that advises the Change Manager in the assessment, prioritization and scheduling of Changes. This board is usually made up of representatives from all areas within the IT organization, the business, and third parties such as suppliers. NOTE 1: Strictly speaking, the Change Control Board (CCB) is responsible for managing the change control process. The CCB is aided by the Change Advisory Board (CAB), consisting of subject matter experts (SMEs) who can advise on the risk of making (or even not making) a change. Some organizations also have a change configuration board which focuses on specific configuration changes such as firewall and port configurations. The CCB is aided by the release coordination function which is responsible for managing the change calendar. NOTE 2: A sub-set of the Change Advisory Board (an Emergency Change Advisory Board) is sometimes used to make decisions about clear-cut high impact Emergency Changes. Membership of the ECAB may be decided at the time a meeting is called, and depends on the nature of the Emergency Change.
Change Board Member	See Change Advisory Board
Change Manager (Process)	The Change Manager controls the lifecycle of all changes, and receives guidance on potential impacts from the Change Advisory Board.
Chief Compliance Officer	A Chief Compliance Officer (CCO) is a corporate official in charge of overseeing and managing compliance issues within an organization, ensuring, for example, that a company is complying with regulatory requirements and that the company and its employees are complying with internal policies and procedures.
Chief Data Officer (CDO)	A chief data officer (CDO) is a corporate officer responsible for enterprise wide governance and utilization of information as an asset, via data processing, analysis, data mining, information trading and other means. CDOs report mainly to the Chief Executive Officer (CEO).
Chief Risk Officer (CRO)	The chief risk officer (CRO) is the corporate executive tasked with assessing and mitigating significant competitive, regulatory and technological threats to an enterprise's capital and earnings. The position is sometimes called chief risk management officer or simply risk management officer.
CIO	Chief information officer (CIO) is an executive job title commonly given to the person at an enterprise in charge of information technology (IT) strategy and the computer systems required to support an enterprise's objectives and goals.
C-Level Officers	The highest-level executives in senior management usually have titles beginning with "chief" forming what is often called the C-suite. Such officers are chief executive officer (CEO), chief operations officer (COO), chief financial officer (CFO), etc.
Communications Manager	Communications managers are responsible for conveying an organization's internal and external messages. Communications management is the systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization, and between organizations; it also includes the organization and dissemination of new communication directives. May include Marketing communications managers.
Compliance Manager (also Agent /Auditor (external) )	The Compliance Manager's responsibility is to ensure that appropriate standards and guidelines are used, that proper, consistent accounting or other practices are being employed, and that external legal requirements are met.
Configuration Manager	The Configuration Manager is responsible for maintaining current information about all Configuration Items required to deliver IT services, including maintaining a logical model of the components of the IT infrastructure (CIs) and their associations. NOTE: Not to be confused with the Software Configuration Manager, who controls changes to software under development until it is released to Operations.
Consumer	End user of the service
Continual Service Improvement Manager	The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service Management processes and IT services by continually measuring the performance of services and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and customer satisfaction. Continual Service Improvement follows the tenets of Total Quality Management.
Contracts Manager	The role of the Contracts Manager is to develop and implement procedures for contract management and administration in compliance with company policy; as appropriate, to contribute to or influence company policies and to monitor compliance by company employees with established procedures.
CTO	Chief Technology Officer
Customer	End user of a service or product.
Data Architect	A data architect is responsible for designing, creating, deploying and managing an organization's data architecture. A data architecture is composed of models, policies, rules or standards that govern which data is collected, and how it is stored, arranged, integrated, and put to use in data systems and in organizations.
Data Management	Data Resource Management is the development and execution of architectures, policies, practices and procedures that properly manage the full data lifecycle needs of an enterprise. (definition from DAMA International) Administrative process by which the required data is acquired, validated, stored, protected, and processed, and by which its accessibility, reliability, and timeliness is ensured to satisfy the needs of the data users www.businessdictionary.com/
Data Modeler	A Data modeler is responsible for what is often the first step in database design and object-oriented programming as the designers first create a conceptual model of how data items relate to each other. Data modeling involves a progression from conceptual model to logical model to physical schema.
Data Quality Team	This role is responsible for data quality management which entails the establishment and deployment of roles, responsibilities, policies, and procedures concerning the acquisition, maintenance, dissemination, and disposition of data.
Demand Manager	The Demand Manager is responsible for understanding, anticipating and influencing customer demand for services and works with capacity management to ensure that the service provider has sufficient capacity to meet the required demand.
Deployment Manager	The Deployment Manager oversees plans and execution of software and hardware updates, migration and remote maintenance projects tasks for enterprise information systems.
Disaster Recovery Team	The Disaster Recovery Team consists of members responsible for restoring service across the organization. Facilities — General Responsibility Hardware — Replacement and restoration of all servers and desktops. Applications/Data — Obtaining backups, restoring data, loading software images. Network — Firewall, routers, cabling, equipment to make data available. External Services — Restoring power, Internet, phone. Engineering — Ensuring that the environment is safe and suitable for work. Finance — Provide approval for spending, documentation for insurance. Human Resources — Contact people to report /not report, provide support. Media Relations — Contact media, coordinate information to public. Management — Liaise with boards, make critical decisions, remove obstacles. /td>
EIT Analyst	This role covers a wide spectrum of specific roles, from technology analyst to business analyst, or Database, Networking, Programming, Systems Analyst
EIT Community	This term may apply to the people in the EIT organization or to the wider group of professionals in information technology who work for private companies, government agencies, educational institutions and any other entity that relies on computers for their daily operations. They install computer servers, design computer programs, provide technical support to staff members, install networks and keep business and customer data secure.
EIT Engineer	This broad term may refer to anyone who is employed in the use of any computers, storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange all forms of electronic data. Generally, it applies to all EIT staff.
EIT Management Team	mbers of this team include all managers responsible for the  process of planning, organizing and executing activities for the successful achievement of the EIT organizations' specific information technology goals
EIT Manager	See EIT Management Team
EIT Product Manager	This role has long existed in software and hardware product companies, but is emerging in EIT. Responsibilities include: Managing the entire product line life cycle from strategic planning to tactical activities Specifying customer requirements for current and future products by conducting market research in conjunction with on-going discussions with business units to determine and prioritize needed functionality. Driving a solution set across development through market requirements, product contract, and positioning in the EIT portfolio. Developing and implementing a company-wide launch plan, working with all departments to execute. Analyzing potential partner relationships for the product.
EIT Service Continuity Manager	he IT Service Continuity Manager is responsible for managing risks that could seriously impact IT services by reducing the risks to an acceptable level and planning for the recovery of IT services, ensuring that the IT service provider can provide minimum agreed service levels in cases of disaster. (See also Risk Manager.)
Enterprise Architect	See Enterprise Architect
Enterprise Risk Manager	The Risk Manager is responsible for identifying, assessing and controlling risks by analyzing the value of assets to the business, identifying threats to those assets, and evaluating how vulnerable each asset is to those threats.
Executive Sponsor	??
Facilities Manager	The Facilities Manager is responsible for managing the physical environment, for example power and cooling, building access management, and environmental monitoring – anything that is part of the physical environment where the IT infrastructure is located.
Financial Manager	The Financial Manager is responsible for managing an IT service provider's budgeting, accounting and charging requirements.
Governance Body (for a specified level in context)	A group of people who formulate policy and direct an institution along with its management.
Information Security Manager	The Information Security Manager is responsible for ensuring the confidentiality, integrity and availability of an organization’s assets, information, data and IT services, and is Security Management for the entire organization.
Infrastructure Owner	??
Internal Messaging Team	??
Knowledge Manager	The Knowledge Manager’s goal is to improve efficiency by reducing the need to rediscover knowledge by ensuring that the IT organization is able to gather, analyze, store and share knowledge and information.
Operations Manager	The Operations Manager manages day-to-day infrastructure operations to provide delivery of systems and services in order to meet or exceed agreed services levels.
Operations Mgmt Team	Supports Operations Manager
Operations Team Member / Operations Team	Supports Operations Manager
Portfolio Manager	The Portfolio Manager provides managers with an inventory of the company's software applications and metrics to illustrate the business benefits of each application to support decisions about building, buying, maintaining and retiring applications.
Problem manager	The Problem Manager is responsible for managing the lifecycle of all Problems. For this, s/he maintains information about Known Errors and Workarounds In ITIL terms, this role differs from Incident Manager, who is responsible for effective implementation of the Incident Management process to help restore service to the user and carries out the corresponding reporting. S/he represents the first stage of escalation for Incidents. Incident management handles any unplanned interruption to or quality reduction of an IT service, whereas problem management handles the root causes of incidents.