Difference between revisions of "Maintenance and Control"
From EITBOK
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<p>These roles are taken from ITIL V3, 2011 edition. A good free source of ITIL V3 info is at http://wiki.en.it-processmaps.com/index.php/Main_Page:</p> | <p>These roles are taken from ITIL V3, 2011 edition. A good free source of ITIL V3 info is at http://wiki.en.it-processmaps.com/index.php/Main_Page:</p> | ||
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Revision as of 23:00, 9 May 2016
Key Roles
These roles are taken from ITIL V3, 2011 edition. A good free source of ITIL V3 info is at http://wiki.en.it-processmaps.com/index.php/Main_Page:
- 1st, 2nd, 3rd Level Support
- Access Manager
- Facilities Manager
- Incident Manager
- IT Operations Manager
- IT Operator
- Major Incident Team
- Problem Manager
- Service Request Fulfillment
